Shipping policy
We want you to know exactly what to expect when you place an order with us. No vague timelines, hidden fees, or confusing fine print. Here is how shipping works at Lunecalme.
Where Orders Ship From
Our order processing is based in Kalispell, Montana. Order cutoff and processing times below are based on Mountain Time. This is also where our customer service team operates, so the same people handling your questions are the ones reviewing your order.
Order processing follows a daily cutoff of 2:00 PM Mountain Time. Orders placed after this time begin processing the next business day.
Order Processing Time
Once you place your order, we prepare it for shipment within 1 to 3 business days, Monday through Friday, excluding US federal holidays.
Orders placed on weekends or holidays, or after our daily cutoff time, will begin processing on the next business day.
After your order ships, you will receive a confirmation email with tracking information.
Shipping Destinations
We currently ship to:
- Contiguous United States (lower 48 states)
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, other US territories, APO/FPO military addresses, Canada, or international destinations outside the United States.
These regions typically require additional freight arrangements and higher shipping costs than the standard ground carriers we currently use. As a small, US-based team, we have chosen not to add surcharges or pass on unpredictable freight costs to customers, so for now we keep our shipping area to the contiguous US, where we can reliably offer free standard shipping. We plan to expand shipping coverage as our carrier relationships grow, and we will update this page if that changes.
Shipping Options, Costs, and Delivery Times
Standard Shipping, Free
- Free on all orders within the contiguous United States
- No minimum purchase required
Because our chairs are bulky, folded items, we ship them using standard ground carrier service rather than expedited air freight. This keeps shipping costs manageable so we can continue offering free shipping on every order, rather than charging a flat fee that does not reflect the size of the package.
Expedited Shipping
Not currently available. We are a small team and currently offer one reliable, free shipping method rather than multiple paid options. If we add expedited shipping in the future, we will update this policy.
Estimated Delivery Time by Region
Because we ship from Montana, delivery time depends on how far your address is from our processing location. Estimated shipping time after your order leaves our facility:
- Western and Mountain states (for example WA, OR, ID, UT, NV, CA, AZ, CO, NM, WY): approximately 3 to 5 business days
- Central states (for example TX, OK, KS, NE, ND, SD, MN, IA, MO, AR, LA, WI, IL): approximately 5 to 7 business days
- Eastern states (states east of the Mississippi River, including the Southeast and Northeast): approximately 6 to 9 business days
Total estimated delivery time is processing time (1 to 3 business days) plus the shipping time above. Most orders arrive within 6 to 10 business days of purchase, though addresses farther from Montana may fall toward the longer end of that range. These are estimates and may vary due to weather, carrier backlogs, holidays, or seasonal demand.
Customs, Duties, and Taxes
All orders ship from within the United States. Because we currently ship only within the contiguous US, there are no customs fees, import duties, or international taxes. The amount shown at checkout is the final total you pay.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can use it on the carrier's website to monitor delivery progress. If tracking has not updated for several days, contact us and we will help investigate the issue.
Shipping Delays
Occasionally, delivery delays happen due to factors outside our control, including severe weather, carrier backlogs, holiday shipping volume, or transportation disruptions. If your order has not arrived within the expected timeframe, contact us and we will help review the shipment status.
Damaged or Lost Packages
We take every shipment seriously. If something goes wrong during delivery, here is how we handle it.
Damaged Items
Please contact us within 48 hours of delivery if your item arrives damaged. Include your order number, a description of the issue, clear photos of the damaged product, and photos of the packaging. Photo documentation is required for all shipping damage claims.
Lost Packages
If tracking shows delivered but you cannot locate the package, or if tracking has stopped updating for an extended period, contact us directly. We also recommend checking with the carrier using your tracking number for additional delivery details. We will work with you to review the situation and help resolve the issue as quickly as possible.
Contact Information
Company: APEXTRAIL DIGITAL LLC
Address: 1001 S MAIN ST NUM 10018, KALISPELL, MT 59901, United States
Email: support@lunecalme.com
Response Time: within 1 business day, Monday through Friday
We understand waiting for a package is not the exciting part. Our goal is to make the process straightforward, reliable, and transparent from checkout to delivery.