Contact
Have a question about a product, an order, or a return? We are a small team, and we read every message ourselves. Reach out and we will get back to you within one business day.
Our Contact Information
Company: APEXTRAIL DIGITAL LLC
Address: 1001 S MAIN ST NUM 10018, KALISPELL, MT 59901, United States
Email: support@lunecalme.com
We are based in Kalispell, Montana. When you email us, you are reaching a real person — not a support ticket system. We handle customer questions, order issues, and returns directly ourselves.
When to Expect a Reply
- Monday through Friday: Within 1 business day
- Weekends and holidays: Within 24–48 hours
- Order issues and returns: Priority response
We do not run 24/7 live chat. But we do respond — often the same business day during weekdays. If your message is about a damaged item or return request, mention it in the subject line so we can prioritize it faster.
What We Can Help With
Most customers contact us about one of the following:
Orders and Shipping
Tracking numbers, shipping updates, delivery estimates, or address changes before an order ships.
Returns and Refunds
We accept returns within 30 days of delivery for unused chairs. No restocking fees.
Product Questions
Chair dimensions, weight capacity, portability, or help choosing the right chair for your needs.
Damaged or Incorrect Items
If your order arrived damaged, incomplete, or different from what you expected, contact us and we will work to resolve it as quickly as possible.
No question is too small. We would rather help before you order than have you end up with the wrong chair.