Warranty Policy

We want you to trust that your chair is built to last, and we want to be upfront about what that trust actually covers. This page explains what our warranty includes, what it does not, and how to use it if something goes wrong after your return window has closed.

How This Fits With Our Return Policy

If your chair arrives damaged, defective, or not as described, our 30 day Refund Policy is what applies. This Warranty Policy picks up after that window, covering manufacturing defects that show up later during normal use.

What Our Warranty Covers

Lunecalme offers a 1 year limited warranty from the date of delivery on the structural components of our folding camping chairs. This covers defects in materials or workmanship, including:

Frame welds or joints that crack or fail under normal, rated use
Seams or stitching that come apart with normal use
Zippers or buckles that fail due to a manufacturing defect
Cup holder or armrest attachments that detach under normal use

We are a retailer, not the manufacturer of these chairs. When a warranty claim is approved, we work directly with our supplier to resolve it, whether that means a replacement part, a replacement chair, or a refund, so you are not the one chasing down a factory overseas.

What Our Warranty Does Not Cover

Like most furniture warranties, this one does not cover normal wear and tear or damage from use outside what the chair is designed for. That includes:

Fabric fading or fraying from ongoing sun exposure over time
Rust or corrosion from storing the chair wet or leaving it outside uncovered for extended periods
Damage from exceeding the listed weight capacity
Tears, cuts, or punctures from sharp objects, pets, or rough handling
Damage from improper folding, forcing the frame, or using it on unstable or extremely uneven ground
Cosmetic wear that does not affect how the chair functions
Chairs used for commercial, rental, or industrial purposes

We know a lot of camping chair complaints online come down to exactly these issues, a chair left out in the rain all season, or used well past its rated capacity. We would rather tell you clearly what is and is not covered than have you find out the hard way.

What You Will Need

No warranty registration is required. To file a claim, you will need:

Your order number, as proof of purchase
A description of the issue
Clear photos showing the defect

How to File a Warranty Claim

Step 1: Email us at support@lunecalme.com with your order number and a description of the issue.

Step 2: Include clear photos of the defect. This helps us resolve your claim faster and avoid back and forth.

Step 3: We will review your claim, typically within 2 to 3 business days, and let you know the outcome.

Step 4: If approved, we will arrange a replacement part, a replacement chair, or another resolution depending on the issue and what is available from our supplier at the time.

Replacement Parts vs Full Replacement

For issues limited to a single component, such as a cup holder attachment or a buckle, we will try to send a replacement part when one is available rather than requiring you to send back the entire chair. For structural issues like a cracked frame weld, we typically offer a full replacement chair. Which option applies depends on the specific defect and current parts availability.

Common Questions

My chair frame feels a little wobbly. Is that a defect?

Some play in the joints when folding and unfolding is normal for most folding chairs and is not a defect on its own. A defect is a crack, a weld that has separated, or a joint that no longer holds its shape under normal seated use. If you are not sure which one you are seeing, send us photos and we will help you figure it out.

The fabric has faded after a season outside. Is that covered?

No. Fabric fading from ongoing UV exposure is expected with any outdoor fabric over time and is not a manufacturing defect. Storing the chair indoors or in its carry bag when not in use will slow this down.

I used the chair for a backyard rental business. Can I still file a claim?

Our chairs are designed and warranted for personal and household use. Commercial or rental use is outside the scope of this warranty.

Do I need to keep my receipt?

Your order number in your confirmation email is sufficient proof of purchase. You do not need to keep a separate paper receipt.

What if my chair is outside the 1 year warranty window?

Contact us anyway. We cannot promise a specific outcome once a chair is outside its warranty period, but we would rather hear from you and see if there is something reasonable we can do than have you stop using a chair you liked.