Shipping Policy

We want you to know exactly what to expect when you place an order with us. No vague timelines, hidden fees, or confusing fine print. Here is how shipping works at Lunecalme.

Order Processing Time

Once you place your order, we prepare it for shipment within 1–3 business days (Monday through Friday, excluding US federal holidays).

Orders placed on weekends or holidays will begin processing on the next business day.

After your order ships, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to:

  • Contiguous United States (lower 48 states)

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • US Virgin Islands
  • Other US territories
  • Canada
  • International destinations outside the United States

Shipping Options, Costs, and Delivery Times

Standard Shipping — Free

  • Free on all orders within the contiguous United States
  • Estimated delivery time: 5–7 business days after shipment

Expedited Shipping

  • Not currently available

Estimated Total Delivery Time

  • Processing time: 1–3 business days
  • Shipping time: 5–7 business days

Most orders arrive within 6–10 business days from the purchase date.

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or seasonal demand.

Free Shipping Policy

We offer free standard shipping on all orders shipped within the contiguous United States.

  • No minimum purchase required
  • No membership required
  • No hidden shipping charges at checkout

At this time, we only offer standard shipping service.

Customs, Duties, and Taxes

All orders ship from within the United States.

Because we currently ship only within the contiguous US, there are:

  • No customs fees
  • No import duties
  • No international taxes

The amount shown at checkout is the final total you pay.

Order Tracking

Once your order ships, you will receive a tracking number by email.

You can use the tracking number on the carrier’s website to monitor delivery progress. If tracking has not updated for several days, contact us and we will help investigate the issue.

Shipping Delays

Occasionally, delivery delays can happen due to factors outside our control, including:

  • Severe weather
  • Carrier backlogs
  • Holiday shipping volume
  • Transportation disruptions

If your order has not arrived within the expected timeframe, contact us and we will help review the shipment status.

Damaged or Lost Packages

We take every shipment seriously. If something goes wrong during delivery, here is how we handle it.

Damaged Items

Please contact us within 48 hours of delivery if your item arrives damaged.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product
  • Photos of the packaging

Photo documentation is required for all shipping damage claims.

Lost Packages

If tracking shows delivered but you cannot locate the package, or if tracking has stopped updating for an extended period, contact us directly.

We also recommend checking with the carrier using your tracking number for additional delivery details.

We will work with you to review the situation and help resolve the issue as quickly as possible.

Contact Information

Company: APEXTRAIL DIGITAL LLC
Address: 1001 S MAIN ST NUM 10018, KALISPELL, MT 59901, United States
Email: support@lunecalme.com
Response Time: Within 1 business day, Monday through Friday

We understand waiting for a package is not the exciting part. Our goal is to make the process straightforward, reliable, and transparent from checkout to delivery.