Returns & Refunds

We want shopping with us to feel low-risk. If something is not right, we will work with you to fix it. Here is exactly how our return and refund process works, clearly and without surprises.

1. Return Eligibility

We accept returns within 30 days of delivery, provided the item is:

Unused
Undamaged
In its original packaging

Before sending anything back, please contact us first at support@lunecalme.com to confirm eligibility and receive the correct return address.

Important: our business address listed on this site is not our return warehouse address. Do not ship items back without receiving return instructions first. Packages sent to the wrong address may not be recoverable and cannot be processed for refund.

Items Not Eligible for Return

Clearance or final-sale items
Products marked non-returnable at checkout
Items showing signs of use, damage, or missing parts, unless the item was damaged in transit

Once a chair has been used, it cannot be returned unless there is a quality issue. This is a straightforward new, unused condition policy, the same standard most retailers apply to assembled furniture.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Your order number
Clear photos of the item
Photos of the packaging and shipping box

Here is exactly how we handle it. We do not provide prepaid return shipping labels at this time. Instead, you ship the item back using a trackable shipping service of your choice and send us the tracking number. Once we confirm the return is on its way, we reimburse your return shipping cost along with your refund, so you are not out of pocket for either one.

We are a small, growing business, and prepaid labels are something we are actively working toward. If that changes, we will update this page.

Reship Without Return, for Serious Quality Issues

If a chair has a serious manufacturing defect, in some cases we can send a replacement without requiring you to ship the original back. This is decided after our team reviews your photos and confirms the issue, and only when you would rather keep using the original chair while we send a new one than go through a full return. Not every issue qualifies for this option, but when it applies, it is often the fastest path to a working chair.

3. Returns for Personal Reasons

If you change your mind or decide the item is not right for you, you may return it within 30 days, as long as it is unused and in original condition.

For this type of return, return shipping is paid by the customer, not by us. Original shipping fees, if any, are non-refundable. Use a trackable shipping service so your return can be confirmed once it arrives.

Our chairs fold down compactly for storage and transport, which generally makes them straightforward to repack into the original box for a return.

4. How to Start a Return

Step 1

Email us at support@lunecalme.com with your order number and reason for return.

Step 2

We will confirm eligibility and send you the correct return address. Do not ship anything before receiving instructions, and do not send returns to the business address listed on our site.

Step 3

Ship your item using a trackable carrier and share your tracking number with us.

Step 4

Once your return is received and inspected, we process your refund within 1 to 3 business days. You will receive an email confirmation once the refund has been issued.

5. Refund Timeline

Refunds are issued to your original payment method.

Inspection and processing: 1 to 3 business days after receipt
Bank processing time: 3 to 5 business days, varies by provider

We do not charge restocking fees or deduct hidden costs. You receive the full eligible refund amount, and for damaged or defective items, your return shipping cost is refunded alongside it.

6. Lost Packages

If your tracking shows an issue, has stopped updating, or your package never arrives, contact us with your order number. We will check the shipment's tracking history and follow up with the carrier to confirm the package's status.

Shipping carriers are outside our direct control, but once a package is confirmed lost, we will send a replacement order at no additional cost to you.

7. Exchanges

We do not offer direct exchanges. If you want a different item, return the original for a refund and place a new order separately. This keeps processing faster and avoids delays.

8. Order Cancellation

Orders can be cancelled only before they are processed or shipped. Once an order has shipped, it cannot be cancelled, though it may still be returned after delivery under this policy.